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	<title>Daniel Raeder</title>
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		<title>The Othernauts &#8211; Update</title>
		<link>http://www.danielraeder.com/articles/2010/06/01/the-othernauts-update/</link>
		<comments>http://www.danielraeder.com/articles/2010/06/01/the-othernauts-update/#comments</comments>
		<pubDate>Wed, 02 Jun 2010 00:23:48 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[Uncategorized]]></category>

		<guid isPermaLink="false">http://www.danielraeder.com/articles/2010/06/01/the-othernauts-update/</guid>
		<description><![CDATA[I tried my best with a humor-based tech comic strip.  I must admit, though, I can&#8217;t cut it.  I&#8217;m a sponge for tech news and information, but, I&#8217;m not funny.  Not on paper anyway.  So, The Othernauts, will not be a humor based comic strip. Instead, (and I plan to keep [...]]]></description>
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		<title>The Othernauts &#8211; Devices in Between</title>
		<link>http://www.danielraeder.com/articles/2010/04/12/the-othernauts-devices-in-between/</link>
		<comments>http://www.danielraeder.com/articles/2010/04/12/the-othernauts-devices-in-between/#comments</comments>
		<pubDate>Tue, 13 Apr 2010 03:42:33 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[Comedy]]></category>
		<category><![CDATA[Comics]]></category>
		<category><![CDATA[The Othernauts]]></category>

		<guid isPermaLink="false">http://www.danielraeder.com/articles/articles/?p=171</guid>
		<description><![CDATA[Othernauts has moved!  Please visit http://othernauts.com/devices-in-between/


]]></description>
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		<title>The Othernauts &#8211; The Black Hole</title>
		<link>http://www.danielraeder.com/articles/2010/04/11/the-othernauts-the-black-hole/</link>
		<comments>http://www.danielraeder.com/articles/2010/04/11/the-othernauts-the-black-hole/#comments</comments>
		<pubDate>Mon, 12 Apr 2010 04:48:44 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[Comedy]]></category>
		<category><![CDATA[Comics]]></category>
		<category><![CDATA[The Othernauts]]></category>

		<guid isPermaLink="false">http://www.danielraeder.com/articles/?p=154</guid>
		<description><![CDATA[]]></description>
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		<title>The Othernauts &#8211; iPhone OS 4 (Comic Strip)</title>
		<link>http://www.danielraeder.com/articles/2010/04/11/the-othernauts-iphone-os-4-comic-strip/</link>
		<comments>http://www.danielraeder.com/articles/2010/04/11/the-othernauts-iphone-os-4-comic-strip/#comments</comments>
		<pubDate>Mon, 12 Apr 2010 02:42:01 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[Comics]]></category>
		<category><![CDATA[The Othernauts]]></category>

		<guid isPermaLink="false">http://www.danielraeder.com/articles/?p=148</guid>
		<description><![CDATA[]]></description>
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		<title>Understanding Policy, Process and Procedure</title>
		<link>http://www.danielraeder.com/articles/2010/02/17/helpless-desk-understanding-policy-process-and-procedure/</link>
		<comments>http://www.danielraeder.com/articles/2010/02/17/helpless-desk-understanding-policy-process-and-procedure/#comments</comments>
		<pubDate>Wed, 17 Feb 2010 18:15:35 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[Documentation]]></category>
		<category><![CDATA[Perception]]></category>
		<category><![CDATA[Tools for Efficiency]]></category>

		<guid isPermaLink="false">http://danielraeder.com/articles/?p=19</guid>
		<description><![CDATA[At a time when reallocation of support resources and restructuring is essential for both economic reasons and for reasons to support the mission of a company, providing support center employees the tools to quickly acquire new knowledge and adapt to foreign job duties is critical.
Technical training provides the necessary tools to provide technical support. But [...]]]></description>
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		<title>The Original Help Desk</title>
		<link>http://www.danielraeder.com/articles/2010/02/16/the-original-help-desk/</link>
		<comments>http://www.danielraeder.com/articles/2010/02/16/the-original-help-desk/#comments</comments>
		<pubDate>Wed, 17 Feb 2010 04:04:48 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[Comedy]]></category>
		<category><![CDATA[Videos]]></category>

		<guid isPermaLink="false">http://www.danielraeder.com/articles/2010/02/16/the-original-help-desk/</guid>
		<description><![CDATA[This is a great video (Dutch with English Subtitles) that shows some of the pains of support for both the users and the support professionals who work with them.

]]></description>
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		<title>Knowledge Work: Smarter Not Harder?</title>
		<link>http://www.danielraeder.com/articles/2010/02/02/knowledge-workerwork-smarter-not-harder/</link>
		<comments>http://www.danielraeder.com/articles/2010/02/02/knowledge-workerwork-smarter-not-harder/#comments</comments>
		<pubDate>Tue, 02 Feb 2010 19:57:18 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[Perception]]></category>
		<category><![CDATA[Tools for Efficiency]]></category>

		<guid isPermaLink="false">http://www.danielraeder.com/articles/?p=119</guid>
		<description><![CDATA[More.  Better.  Faster.

IT Service Management as a practice takes into account every aspect of IT service delivery, from design, cost and deployment to projects, changes, releases and support.  It provides a framework to establish measurable and repeatable objectives within an organization for the management of information and technology.  Yet, its adoption by most organizations has [...]]]></description>
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		<title>The Helpless Desk: A Brief History</title>
		<link>http://www.danielraeder.com/articles/2010/02/01/the-helpless-desk-how-it-came-to-be-2/</link>
		<comments>http://www.danielraeder.com/articles/2010/02/01/the-helpless-desk-how-it-came-to-be-2/#comments</comments>
		<pubDate>Mon, 01 Feb 2010 21:22:43 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[Perception]]></category>

		<guid isPermaLink="false">http://www.danielraeder.com/articles/?p=103</guid>
		<description><![CDATA[The definitions of help desk, support center and service desk are all different.  In addition, there are  thousands of organizations that have people performing technical support tasks that do not identify themselves as technical support professionals.]]></description>
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		<slash:comments>2</slash:comments>
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		<item>
		<title>Dilbert</title>
		<link>http://www.danielraeder.com/articles/2010/01/26/helpless-desk-dilbert/</link>
		<comments>http://www.danielraeder.com/articles/2010/01/26/helpless-desk-dilbert/#comments</comments>
		<pubDate>Tue, 26 Jan 2010 15:05:40 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[Comics]]></category>

		<guid isPermaLink="false">http://www.danielraeder.com/articles/2010/01/26/helpless-desk-dilbert/</guid>
		<description><![CDATA[
]]></description>
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