Daniel Raeder

Daniel Raeder is a career veteran of the IT Support Center profession.  He has helped build and lead three support centers and is certified by itSMF in ITIL, by HDI in Support Center Team Leadership, and holds many technical certifications.  He has served in various leadership roles throughout his career including process improvement; project management; marketing; product development; and ITIL knowledge, change, configuration and service management.  His area of expertise rests in evaluating support center processes and building or improving measurable efficiency through the use of IT Service Management best practices such as ITIL.  His resume can be viewed here.